Visszatérítési szabályzat

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@citygraph.net. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@citygraph.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

If the print or its packaging has arrived to you damaged, don't take the shipment from the carrier without a report together with the delivery company in which the status of the package and its content (print or poster) is recorded. Only in this case, in possession of the official report, can we initiate a complaint with the delivery company. If you open it, take a photo of the damaged shipment and its contents (print or poster). We can accept complaints only based on the record taken at the shipping company's office and the photos of the damaged print or poster. Please send us the report made with the delivery company and pictures of the damaged content (print or poster), because only with these in our possession can we send a new one instead of the damaged print or poster.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.